We have built supplier relationships over the years that we know supply high quality and OEM parts for our repairs. Why are parts supplied in repairs more expensive than one I can buy online? No we do not allow customers to supply their own parts. We believe in building a relationship of trust with each customer.I mean you are entrusting us with your device that contains so much of your life on it.the least we can do is give you an honest, quality repair.each and every time. We can only speak for the quality of work we do here.not what someone else may do. While we have no desire to overcharge our customers, we also refuse to use inferior parts or cut corners to be cheaper than everyone else. Our first part for ours puts our top focus on quality of work. Do you match prices? Why are you more?Įvery business has a mission statement to their business.and we are no exception. On a Mac this can be found on the bottom case of your Mac or under the About this Mac option under the Apple logo menu.Īnother place I called in town is cheaper. When you fill out the form make sure to include the serial number of your device. Sending in our form at the top of our site is the easiest way to receive a estimate for a repair. I need a price for a repair, what is the best way to received that? With our new location in NW Portland, it is my hope to take further our goal of being YOUR hero.each and every day. With my partner's passing in 2013, I dedicated myself to fulfilling our dream and continuing the tradition we have built with Geeks4Mac. It isn't about just fixing your device, its about making you happy again. Our focus became you.our customer.each and every one. We wanted to bring the high level of service Apple demanded in-house during its golden time.out of the mall and the retail environment and expand that to include work that Apple does not do in-house, like upgrades. Either shops were really Windows repair stores.that added Macs ("since computers are all the same") or Apple speciality shops providing poor customer service or uncertified and untrained staff. While at Apple one of the things I heard consistently was customers struggling to find the kind of support they needed or wanted outside of Apple itself. With Geeks4Mac we set out to fill, what we saw, as a void in the Apple support community in Portland. In 2009, my partner and I formed Geeks4Mac. I loved my years with the company and my tenure there leading one of the company's best support and repair teams.īut I wanted to do more for the customers and decided to leave Apple and go out on my own again. The training and expertise I received and developed there amplified the abilities I had FAR beyond I could have imagined. It was in my years at Apple that I took my knowledge and skills to the next level. Over the years I would develop a computer consulting business and later would go to work for Apple itself. I value my customer service background just as much as my computer and technology background because, as I would learn.support and repair is 90% customer service and 10% technical know how. I have worked in both customer service and in technology and computers since before I even graduated from high school. My Dad would always say, I took something he saw as a fun hobby and really did something with it. I remember spending many hours on it, not just playing video games, but also banging away at the keyboard.typing in Basic code. That was my Dad.while my friends merely had Atari 2600 game systems, he always had to have the best. I still remember the night he showed up with our very first computer.an Atari 800. I derived my passion for all things electronic from my Father. I grew up in Portland and around technology.
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